About The Episode
What kind of leader will you be in a crisis? Rocky takes a leap into Southwest Airlines’ customer service guidelines and how they handled the 9/11 tragedy with integrity. Most noteworthy special guest Kim Lanning joins us today and focuses on a different kind of crisis management: helping families find assisted living, independent living, and memory and in-home care as they age. Furthermore, Lanning talks leading by caring, educating people who have simply “never been told,” and encouraging us all to get a headstart on planning our future.
About The Guest
Kim Lanning
Kim Lanning is the current Care Manager for Caring Avenues, LLC.
Animal lover and Urbana University graduate, Lanning feels passionate about equipping families in need of a late-life plan. As the liaison between families and their patients, she knows the value of working alongside a talented team and hopes to create a seamless transition process between at home and assisted living.