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About The Episode
“Why does having a culture of caring matter? And if it does, what does it look like?” Rocky DeStefano dives in to talk about how his Chick-fil-A business isn’t just about the chicken. As businesses grow, empower team members to make decisions and to “go off-script.” When it comes down to it, focusing on interpersonal relationships with your team and guests ultimately impacts the bottom line.
Rocky Destefano has been a server since his early days of working behind the counter at a Chick-fil-a store in South Florida.
Today he has a successful restaurant of his own. Rocky is called upon by the Chick-fil-a family to help in the development of staff and training around the country. Being a leader and a server himself, he likes to talk about leading yourself, a few, many, and an organization. Recently Rocky was selected for two local service awards: from the Cornerstone Hospice as Man of the Year and the Chamber of Commerce as Citizen of the Year in the Greater Orlando area.