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About The Episode
Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers. Listen as one of the key motivators of Chick-fil-A’s success, Dee Ann Turner, talks how to create a remarkable culture that rewards both your team and your guests. Turner emphasizes the importance of “principle” based leading rather than “rule” based leading, and even the reason why “My Pleasure” stuck and the chain achieved legendary customer service recognition.
Dee Ann Turner began her career with the Chick-fil-A more than 30 years ago and has spent the majority of her career developing and leading Corporate Talent.
Dee Ann’s insightful knowledge and applicable tools to building an incredible and influential company culture are revealed in her book, It’s My Pleasure: The Impact of Extraordinary Talent and A Compelling Culture. Purchase the book after the 2019 reprint to dive further into Turner’s experience in a company where chicken is just a means to serve others.