About The Episode
Join us as Rocky dives into guest recovery, the types of guests he encounters, and the difference between a “guest” and a “customer.” What do you do with unsatisfied Clients? Make them feel H.E.A.R.D.
About The Guest
Rocky Destefano
Rocky Destefano has been a server since his early days of working behind the counter at a Chick-fil-a store in South Florida.
Today he has a successful restaurant of his own. Rocky is called upon by the Chick-fil-a family to help in the development of staff and training around the country. Being a leader and a server himself, he likes to talk about leading yourself, a few, many, and an organization. Recently Rocky was selected for two local service awards: from the Cornerstone Hospice as Man of the Year and the Chamber of Commerce as Citizen of the Year in the Greater Orlando area.